Product Design
HR SaaS Platform
Centralized recruitment-monitoring platform for a high-volume company, replacing a fragmented manual flow. Tracking 1,400+ candidates/month, centralizing documents, cutting data loss, and improving compliance and team efficiency.
Year :
2023
Industry :
Human Resources
Client :
Confident
Project Duration :
3 months
Context:
I led the redesign of a high-volume HR SaaS used to manage recruitment and onboarding at scale. The product handled a monthly intake of roughly 1,400 candidates, a manual workflow that was slowing operations, causing repeated data errors and exposing the company to compliance risk. The project ran on a tight schedule (three months) with a compact delivery team (myself plus three developers), and the design stack included tools like Figma and Miro.
Problem:
The core problem was process friction, not ambition: recruiters and operations teams were spending too much time on repetitive, error-prone tasks (document collection, organization and verification). That manual approach led to lost or inconsistent records, low completion rates for mandatory documentation, and poor visibility for managers; all of which translated into operational cost and slow time-to-hire. In short, the experience created wasted time and compliance exposure rather than enabling fast, reliable hiring.
Approach (how I framed the solution):
I approached the challenge with a two-stage plan that balanced immediate stabilization with long-term product strategy. Stage one focused on fast, high-impact UX and UI improvements to remove critical friction and build trust with users; stage two was a research-driven product redesign to automate workflows, improve information architecture, and enable real-time monitoring. I owned the end-to-end design (UX strategy → interaction design → visual design → developer handoff), aligned stakeholders on success metrics, and prioritized work against measurable KPIs (time saved per hire, completion rate, error reduction). The methodology combined heuristic analysis, user interviews, flow mapping, prototyping, and iterative usability testing.
PROCESS (STEP-BY-STEP EXECUTION):
Discovery & evidence gathering: I started with stakeholder interviews and a data audit to quantify where time was lost and which manual steps caused the most errors. That analysis revealed the biggest opportunities: document intake, validation, and lack of centralized tracking.
Rapid stabilization (quick wins): While deeper research continued, I executed a UI/heurstic audit and delivered a set of quick UX fixes—clearer labels, improved affordances, and a simplified navigation that reduced cognitive load for power users. These immediate changes reduced frequent support tickets and increased user confidence.
Blueprinting & IA: I mapped flows end-to-end and restructured the information architecture so critical actions (bulk upload, missing document alerts, batch validation) were visible and reachable within two clicks. Flowcharts and service maps documented integration points with back-end systems.
Automation design & prototyping: I designed and tested automated document acquisition, structured storage, and validation flows (file parsing, required-field gating, and reminders). Mid-to-high fidelity prototypes in Figma simulated edge cases (partial uploads, verification failures) and were validated in usability sessions.
Developer collaboration & handoff: I worked closely with three developers, providing annotated Figma files, interaction specs, and acceptance criteria. Regular demos ensured that design intent — especially around error states and accessibility — was preserved in implementation.
Measurement & iteration: Post-launch, we instrumented key flows to track completion rates, time per hire, and error incidents. This data drove two rounds of prioritised improvements in the following sprint cycle.
PERSONAS (WHO I DESIGNED FOR):
I kept three primary users in focus throughout the project: the Recruiter / Intake Specialist (daily user who must process dozens of candidates quickly), the Operations / People-Ops Manager (oversees SLA, compliance and team productivity), and the Candidate / New Hire (whose experience affects completion rates and employer perception). Designing for these personas ensured the interface balanced speed, accuracy, and clarity across all touchpoints.
Solution (what we shipped):
The shipped product combined a modernized UI, a reorganized IA, and workflow automation that removed repetitive manual steps. Key design features included: consolidated candidate profiles, an automated document ingestion pipeline, progressive disclosure of verification tasks, real-time dashboards for managers, and clear micro-interactions to surface errors and next steps. We also prioritized accessibility and responsive behavior so field teams and desktop users shared a consistent experience. These design choices reduced manual handoffs and made compliance states visible and actionable for managers.
Impact (measured outcomes):
After implementation, the platform achieved full automation of the targeted intake processes and delivered tangible operational improvements: a ~€7,260 monthly cost reduction attributed to automation and optimized workflows, and an increase in documentation completion with a ~90% completion rate for mandatory onboarding paperwork. Those results validated the hypothesis that cleaner UX + automation unlock measurable business value.
KEY TAKEAWAYS:
This case highlights my ability to pair UX strategy with hands-on interaction and visual design to solve complex, data-driven problems. I balance quick UX wins (heuristic fixes and UI polish) with disciplined product design (information architecture, automation patterns, and usability testing), all while aligning stakeholders and shipping measurable outcomes. My work here shows a practical command of tools and practices—Figma-driven prototyping, Miro for mapping, structured developer handoff—and the product thinking required to convert design improvements into business impact.
More Projects
hey!
hey!
hey!
Let’s talk design
Let’s talk design
Let’s talk design
I’m open to new projects, collaborations, or job opportunities. send me a message and let’s chat!
I’m open to new projects, collaborations, or job opportunities. send me a message and let’s chat!
I’m open to new projects, collaborations, or job opportunities. send me a message and let’s chat!
Product Design
HR SaaS Platform
Centralized recruitment-monitoring platform for a high-volume company, replacing a fragmented manual flow. Tracking 1,400+ candidates/month, centralizing documents, cutting data loss, and improving compliance and team efficiency.
Year :
2023
Industry :
Human Resources
Client :
Confident
Project Duration :
3 months
Context:
I led the redesign of a high-volume HR SaaS used to manage recruitment and onboarding at scale. The product handled a monthly intake of roughly 1,400 candidates, a manual workflow that was slowing operations, causing repeated data errors and exposing the company to compliance risk. The project ran on a tight schedule (three months) with a compact delivery team (myself plus three developers), and the design stack included tools like Figma and Miro.
Problem:
The core problem was process friction, not ambition: recruiters and operations teams were spending too much time on repetitive, error-prone tasks (document collection, organization and verification). That manual approach led to lost or inconsistent records, low completion rates for mandatory documentation, and poor visibility for managers; all of which translated into operational cost and slow time-to-hire. In short, the experience created wasted time and compliance exposure rather than enabling fast, reliable hiring.
Approach (how I framed the solution):
I approached the challenge with a two-stage plan that balanced immediate stabilization with long-term product strategy. Stage one focused on fast, high-impact UX and UI improvements to remove critical friction and build trust with users; stage two was a research-driven product redesign to automate workflows, improve information architecture, and enable real-time monitoring. I owned the end-to-end design (UX strategy → interaction design → visual design → developer handoff), aligned stakeholders on success metrics, and prioritized work against measurable KPIs (time saved per hire, completion rate, error reduction). The methodology combined heuristic analysis, user interviews, flow mapping, prototyping, and iterative usability testing.
PROCESS (STEP-BY-STEP EXECUTION):
Discovery & evidence gathering: I started with stakeholder interviews and a data audit to quantify where time was lost and which manual steps caused the most errors. That analysis revealed the biggest opportunities: document intake, validation, and lack of centralized tracking.
Rapid stabilization (quick wins): While deeper research continued, I executed a UI/heurstic audit and delivered a set of quick UX fixes—clearer labels, improved affordances, and a simplified navigation that reduced cognitive load for power users. These immediate changes reduced frequent support tickets and increased user confidence.
Blueprinting & IA: I mapped flows end-to-end and restructured the information architecture so critical actions (bulk upload, missing document alerts, batch validation) were visible and reachable within two clicks. Flowcharts and service maps documented integration points with back-end systems.
Automation design & prototyping: I designed and tested automated document acquisition, structured storage, and validation flows (file parsing, required-field gating, and reminders). Mid-to-high fidelity prototypes in Figma simulated edge cases (partial uploads, verification failures) and were validated in usability sessions.
Developer collaboration & handoff: I worked closely with three developers, providing annotated Figma files, interaction specs, and acceptance criteria. Regular demos ensured that design intent — especially around error states and accessibility — was preserved in implementation.
Measurement & iteration: Post-launch, we instrumented key flows to track completion rates, time per hire, and error incidents. This data drove two rounds of prioritised improvements in the following sprint cycle.
PERSONAS (WHO I DESIGNED FOR):
I kept three primary users in focus throughout the project: the Recruiter / Intake Specialist (daily user who must process dozens of candidates quickly), the Operations / People-Ops Manager (oversees SLA, compliance and team productivity), and the Candidate / New Hire (whose experience affects completion rates and employer perception). Designing for these personas ensured the interface balanced speed, accuracy, and clarity across all touchpoints.
Solution (what we shipped):
The shipped product combined a modernized UI, a reorganized IA, and workflow automation that removed repetitive manual steps. Key design features included: consolidated candidate profiles, an automated document ingestion pipeline, progressive disclosure of verification tasks, real-time dashboards for managers, and clear micro-interactions to surface errors and next steps. We also prioritized accessibility and responsive behavior so field teams and desktop users shared a consistent experience. These design choices reduced manual handoffs and made compliance states visible and actionable for managers.
Impact (measured outcomes):
After implementation, the platform achieved full automation of the targeted intake processes and delivered tangible operational improvements: a ~€7,260 monthly cost reduction attributed to automation and optimized workflows, and an increase in documentation completion with a ~90% completion rate for mandatory onboarding paperwork. Those results validated the hypothesis that cleaner UX + automation unlock measurable business value.
KEY TAKEAWAYS:
This case highlights my ability to pair UX strategy with hands-on interaction and visual design to solve complex, data-driven problems. I balance quick UX wins (heuristic fixes and UI polish) with disciplined product design (information architecture, automation patterns, and usability testing), all while aligning stakeholders and shipping measurable outcomes. My work here shows a practical command of tools and practices—Figma-driven prototyping, Miro for mapping, structured developer handoff—and the product thinking required to convert design improvements into business impact.
More Projects
hey!
hey!
hey!
Let’s talk design
Let’s talk design
Let’s talk design
I’m open to new projects, collaborations, or job opportunities. send me a message and let’s chat!
I’m open to new projects, collaborations, or job opportunities. send me a message and let’s chat!
I’m open to new projects, collaborations, or job opportunities. send me a message and let’s chat!
Product Design
HR SaaS Platform
Centralized recruitment-monitoring platform for a high-volume company, replacing a fragmented manual flow. Tracking 1,400+ candidates/month, centralizing documents, cutting data loss, and improving compliance and team efficiency.
Year :
2023
Industry :
Human Resources
Client :
Confident
Project Duration :
3 months
Context:
I led the redesign of a high-volume HR SaaS used to manage recruitment and onboarding at scale. The product handled a monthly intake of roughly 1,400 candidates, a manual workflow that was slowing operations, causing repeated data errors and exposing the company to compliance risk. The project ran on a tight schedule (three months) with a compact delivery team (myself plus three developers), and the design stack included tools like Figma and Miro.
Problem:
The core problem was process friction, not ambition: recruiters and operations teams were spending too much time on repetitive, error-prone tasks (document collection, organization and verification). That manual approach led to lost or inconsistent records, low completion rates for mandatory documentation, and poor visibility for managers; all of which translated into operational cost and slow time-to-hire. In short, the experience created wasted time and compliance exposure rather than enabling fast, reliable hiring.
Approach (how I framed the solution):
I approached the challenge with a two-stage plan that balanced immediate stabilization with long-term product strategy. Stage one focused on fast, high-impact UX and UI improvements to remove critical friction and build trust with users; stage two was a research-driven product redesign to automate workflows, improve information architecture, and enable real-time monitoring. I owned the end-to-end design (UX strategy → interaction design → visual design → developer handoff), aligned stakeholders on success metrics, and prioritized work against measurable KPIs (time saved per hire, completion rate, error reduction). The methodology combined heuristic analysis, user interviews, flow mapping, prototyping, and iterative usability testing.
PROCESS (STEP-BY-STEP EXECUTION):
Discovery & evidence gathering: I started with stakeholder interviews and a data audit to quantify where time was lost and which manual steps caused the most errors. That analysis revealed the biggest opportunities: document intake, validation, and lack of centralized tracking.
Rapid stabilization (quick wins): While deeper research continued, I executed a UI/heurstic audit and delivered a set of quick UX fixes—clearer labels, improved affordances, and a simplified navigation that reduced cognitive load for power users. These immediate changes reduced frequent support tickets and increased user confidence.
Blueprinting & IA: I mapped flows end-to-end and restructured the information architecture so critical actions (bulk upload, missing document alerts, batch validation) were visible and reachable within two clicks. Flowcharts and service maps documented integration points with back-end systems.
Automation design & prototyping: I designed and tested automated document acquisition, structured storage, and validation flows (file parsing, required-field gating, and reminders). Mid-to-high fidelity prototypes in Figma simulated edge cases (partial uploads, verification failures) and were validated in usability sessions.
Developer collaboration & handoff: I worked closely with three developers, providing annotated Figma files, interaction specs, and acceptance criteria. Regular demos ensured that design intent — especially around error states and accessibility — was preserved in implementation.
Measurement & iteration: Post-launch, we instrumented key flows to track completion rates, time per hire, and error incidents. This data drove two rounds of prioritised improvements in the following sprint cycle.
PERSONAS (WHO I DESIGNED FOR):
I kept three primary users in focus throughout the project: the Recruiter / Intake Specialist (daily user who must process dozens of candidates quickly), the Operations / People-Ops Manager (oversees SLA, compliance and team productivity), and the Candidate / New Hire (whose experience affects completion rates and employer perception). Designing for these personas ensured the interface balanced speed, accuracy, and clarity across all touchpoints.
Solution (what we shipped):
The shipped product combined a modernized UI, a reorganized IA, and workflow automation that removed repetitive manual steps. Key design features included: consolidated candidate profiles, an automated document ingestion pipeline, progressive disclosure of verification tasks, real-time dashboards for managers, and clear micro-interactions to surface errors and next steps. We also prioritized accessibility and responsive behavior so field teams and desktop users shared a consistent experience. These design choices reduced manual handoffs and made compliance states visible and actionable for managers.
Impact (measured outcomes):
After implementation, the platform achieved full automation of the targeted intake processes and delivered tangible operational improvements: a ~€7,260 monthly cost reduction attributed to automation and optimized workflows, and an increase in documentation completion with a ~90% completion rate for mandatory onboarding paperwork. Those results validated the hypothesis that cleaner UX + automation unlock measurable business value.
KEY TAKEAWAYS:
This case highlights my ability to pair UX strategy with hands-on interaction and visual design to solve complex, data-driven problems. I balance quick UX wins (heuristic fixes and UI polish) with disciplined product design (information architecture, automation patterns, and usability testing), all while aligning stakeholders and shipping measurable outcomes. My work here shows a practical command of tools and practices—Figma-driven prototyping, Miro for mapping, structured developer handoff—and the product thinking required to convert design improvements into business impact.
More Projects
hey!
hey!
hey!
Let’s talk design
Let’s talk design
Let’s talk design
I’m open to new projects, collaborations, or job opportunities. send me a message and let’s chat!
I’m open to new projects, collaborations, or job opportunities. send me a message and let’s chat!
I’m open to new projects, collaborations, or job opportunities. send me a message and let’s chat!